Frequently Asked Questions
Get help with your Google Store orders and devices.
When will my Google Store order ship?
Most orders ship within 1-2 business days. You will receive a confirmation email with a tracking number as soon as your package leaves our warehouse.
What is your return policy for Pixel phones and Nest devices?
You can return most items within 15 calendar days after the day you received them. For Nest Pro installations or certain high-value electronics, specific conditions may apply.
Do Google products come with a warranty?
Yes, all new Google hardware products come with a limited manufacturer's warranty that covers defects in materials and workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as Google Pay and financing options through Klarna.
How can I track my package?
You can track your package by visiting the 'Order History' section in your Google Store account or by clicking the tracking link provided in your shipping confirmation email.
Does the Google Store offer international shipping?
The Google Store currently only ships to addresses within the same country where the purchase was made. Please ensure you are browsing the store version for your specific region.